MSP - Managed IT Services

We provide a three-tier managed IT service so you can choose the model that best fits your business. The service starts with reactive monitoring and scales up to fully proactive, cyber-secure endpoint management.

Tier 1: Reactive MSP

Description

Reactive MSP is the baseline IT management service for companies that need continuous automated monitoring and readiness to respond efficiently when issues appear. The service creates visibility into endpoints, critical applications, and access rights while providing a foundation for separately ordered support work.

Service scope

24/7 automated monitoring for endpoints and critical applications
Automatic alert detection and notifications
Remote management and support capability
IT asset inventory within the scope of connected endpoints, services, and devices
Management of privileged users and access rights
Readiness to provide separately ordered IT support services when needed

Important to know

IT support work is not included in the monthly package fee and is billed separately on an hourly basis
Work starts after customer notification, order, or acceptance of a proposed action

From 10 EUR / month / endpoint

Tier 2: Proactive MSP

Description

Proactive MSP fits companies that want preventive maintenance, baseline security management, and regular day-to-day upkeep on top of monitoring. The service focuses on stability, visibility, and consistent operational management.

Service scope

Preventive maintenance and upkeep: operating system, driver, and software updates, security patching, and hardware health monitoring
24/7 monitoring and real-time alerts for critical systems, servers, network, and endpoints
Resource and capacity planning: storage, memory, CPU power, and network traffic analysis
Baseline security management: antivirus, malware protection, firewall, and security policy monitoring and administration
Microsoft 365 and Entra management: license and user account administration
Proactive recommendations and IT environment development at least once per quarter
License, hardware, and software register within the service scope

25 EUR / month / endpoint

Price includes:

antivirus
basic SIEM (Security Information and Event Management)

Tier 3: Proactive MSP + SOC

Description

Highest service level with fully proactive and cyber-secure endpoint operations. Suitable for companies that want to focus on core business and leave IT operations to specialists.

Service scope

All Tier 1 and Tier 2 services
Advanced cybersecurity Regular vulnerability assessments Data protection (GDPR alignment) Recovery and crisis planning
Backup Endpoint backup according to standards Periodic recovery tests
Automation and optimization Automation of backup, log analysis, and other processes Continuous performance improvement
Dedicated support Named account manager Priority response
24/7 SOC service (15-minute response time)
- Microsoft 365 security incident response
- Handling of severe malware not automatically remediated
- Analysis of anomalous geolocations
- Detection of suspicious or policy-violating software (for example VPN tools, network scanners, other risky applications)

Benefits

Maximum peace of mind - IT is handled by professionals
Aligned with modern cybersecurity and compliance expectations
Supports long-term business objectives

45 EUR / month / endpoint

Antivirus included

Discounted price: 39 EUR / month

Backup solution depends on customer needs. We help recommend and implement a suitable solution. Backup software and hardware are not included in the price.

Request a tailored quote